Frequently Asked Questions

A: No problem. Here's our TMs by area: 
Upper North Island - Kim Worthington - kim.worthington@harkerherbals.com - 021 532 266
South/East Auckland - Leanne Mulder - leanne/mulder@harkerherbals.com - 021 276 4261
Mid-North Island - Emma Percy - emma.percy@harkerherbals.com - 021 464 409
Lower North-Upper South Island - Michelle Gowland - michelle.gowland@harkerherbals.com - 021 306 603
Lower South Island - Rachael Sampson - rachael.sampson@harkerherbals.com -  0275 306 603

A: Just get in touch with your TM who will book you in. 

A: Essentially it comes down to taste… Malcolm Harker designed his tonic range in a North American style – many ingredients in a water-based liquid with a strong herbal taste profile. These are palatable to customers accustomed to herbal flavours.

The Be Well range uses significant quantities of each active ingredient – at most only four to six herbs. These are blended into a syrup base which uses natural flavours to screen the taste of the bitter herbs. These syrups have a citrus taste profile ranging from mellow to tangy and are popular with customers who find strong herbal flavours not to their taste.

A: No. While we use organic ingredients wherever possible, our products do not claim to be organic.  We simply can't reliably source organic ingredients in the quantities we need to keep our customers supplied.

A: We've chosen to use only the very best premium grade ingredients on the global market. So we use only Elderberry extract grown in Europe, Saffron in Iran, Sea Buckthorn in Mongolia…and we nurture relationships only with reliable and reputable suppliers. It’s super important that we are formulating with the very best ingredients available worldwide!

A: We go to great lengths to ensure our raw natural ingredients are pure, safe to consume and exactly what we say they are (the herbal ingredients market is rife with adulteration and poor quality extracts). All our herbal ingredients are independently tested for authenticity, pesticides and heavy metal residues and each batch of product undergoes rigorous testing before it is made available for consumption.

A: Our products are made in a GMP certified facility in the Hawkes Bay. The GMP certification means the manufacturing process meets the highest globally established standards for natural health products.

A:  The many essential oils present in the tonics means we recommend that children under 12 take products from our Children’s range – made specifically for them!

A: Products in the Be Well range that should be avoided while pregnant or breastfeeding are clearly labelled. You can see a quick reference chart here. Due to the essential oils in Malcolm Harker’s tonic range, we don’t recommend taking any of  those tonics while either pregnant or breastfeeding – also clearly labelled.

A: Yes! We know that many adults have had great success with taking a double dose of products in the Children’s range (especially Wind Calm & Settle).

A: No. Our method of formulation means we don't need to use preservatives and we have confirmed shelf life of at least 2 years from the date of manufacture.

A: Yes. Our products (with the exception of our honey products)are perfect for those looking for plant sourced natural products.

A: To keep things simple, all wholesale orders are processed through the usual channels – your local TM or the head office at Waipu.

A: Orders are dispatched within 2 working days of receiving them. If a product ordered is unavailable, we'll place it on back order and send it to you as soon as we can. 

A: Sure can!  Ask your local TM who should have some on hand.

A: Best to ring us directly at the Waipu office and we will sort it for you. Phone 09 432 0965.

A: The customer will need to return the product to your store and receive the refund. You can email accounts@harkerherbals.com with proof of refund, and we will credit your account. Please check our T&Cs for further information here.

A: Your local rep is a gold mine of information and expertise. We suggest you start there and book an instore training. It would also be useful to review the webinars and product information manuals available here in the retailer portal. These have been recently presented by our herbalist and naturopaths (and viewed countless times by hundreds of retailers throughout New Zealand).  Practitioners can also claim up to 2 hours of CPD from our webinars!

A: Absolutely. Take a look at examples of the decals and POS available here and have a chat to your local TM who can help you out or just take care of the whole thing for you.

A: You can find our Staff Incentive Scheme here.